OFFICIAL SUPPORT · HELP WITHIN 24H
Help & Support
Questions about lessons, audio, PRO access, or exam practice? Send a ticket — our team will help you promptly.
⚡ Guaranteed 24h response
🇫🇷 French learning specialists
🔒 100% confidential
PRO All-Access Pass
Instant lifetime activation, transaction verification, and full A1–C2 curriculum support.
Exam prep help
Guidance on DELF-style skills, TEF / TCF practice, speaking drills, and study planning.
Audio & Voice Tech
Troubleshooting pronunciation playback, voice playback speed, and mobile audio settings.
Guaranteed Response
Every ticket is assigned a unique reference code and reviewed by our support specialists.
Self-Service Center
Frequently Asked Support Questions
Instant answers to common candidate questions about Cartoon French accounts, audio, and exams.
How fast will I receive a response to my ticket?
Queries submitted through this desk are handled by our dedicated candidate support specialists. We typically reply within 2–6 hours during peak learning hours, and guarantee a comprehensive response within 24 hours.
Can I request guidance on my TEF Canada oral responses?
Yes! Select the « TEF / TCF Canada » category above and share your spoken inquiries or formal persuasive points. Our team will review the structure, transition words, and register for CLB 7+ compliance.
What should I do if French audio isn't playing on my mobile device?
Check that your phone's physical Silent / Mute switch is not engaged (especially on Apple iOS devices). Cartoon French uses a high-performance native MP3 audio stream backed by the Web Speech API. If a sound fails, reload the page or switch audio levels.
How does PRO All-Access Pass activation work?
The PRO Pass is a single one-time payment ($19 USD / ₹1,699 INR) granting lifetime access to all 7 CEFR levels (A1–C2), 140 Canadian immersion stories, and exam simulators. If you paid and your account needs verification, select the PRO Pass category and our billing team will verify it immediately.